Terms and Conditions

Welcome to the Al-Madina Hijabs Ltd website terms and conditions. Our Privacy Policy can be found further down on this page. It is recommended that every customer read this page carefully before placing an order. By using this website and/or placing an order it is implied that all users/purchasers are bound to the terms and conditions stated below and agree to our privacy policy.

Our T's and C's are not meant to be changed, but for varying reasons we may change these terms without notice to any/all stakeholders of Al-Madina Hijabs Ltd. Changes will apply to any subsequent orders/queries received. We reserve the right to refuse any order, based upon a refusal of payment, paypal investigations in process or any other reason related to a customer's history of ordering with Al-Madina Hijabs Ltd. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@al-madinahijabs.com.

Content written and photographs displayed on this website are all intellectual property that is owned, controlled or licensed by/to Al-Madina Hijabs Ltd. This website is solely for personal use and not for commercial use. It is prohibited for any content on this website to be used for other than personal and non-commercial purposes without prior written permission by Al-Madina Hijabs Ltd. Legal action will be taken against anyone who replicates or uses any material from Al-Madina Hijabs Ltd.

Product information

Al-Madina Hijabs Ltd aims to display and present images of each product in the exact style and fashion in which they appear in real life. All photographs are edited to some extent for true representation of colours. However, due to every screen monitor’s settings, the colours may differ slightly, or in some cases, greatly, in appearance. Al-Madina Hijabs Ltd cannot be held responsible if the item received is not the exact same colour as shown by the user’s monitor settings.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions. This also applies to email communication where misinformation has been provided by any/all members of our marketing team. All goods are subject to availability and prices are subject to change without notice to any/all stakeholders. Prices are inclusive of VAT (where applicable).

At Al-MAdina Hijabs Ltd our preference is service to our customers – we spent significant time and resources in service to customers with the best quality products on the market. Many of our materials are hand loomed, and in such fabrics, there is always a risk of small 'ladders', snags or variation in colour. We have no control over this, so please bear this in mind when you order from us. Where the 'snag' is beyond acceptable and deeming the product un-wearable, we will of course class the product as 'faulty', and take measures to exchange it or refund it for you if the item is not available. However, tiny pulls and snags will not fall under this category, especially – but not limited to – where natural fibres and materials have been used. With naturally dyed fibres, these will lose some colour when initially worn and care must be taken to avoid staining of clothes. We recommend soaking them in cold water and gently hand washing to reduce leakage. Where there is doubt, please contact us before purchasing from us. Furthermore, although we state dimensions of items where possible, slight variations might occur due to the nature of the manufacturing. Again, if you require any further information about products or have any specific queries, please contact us prior to placing an order.

Purchasing products

When you place an order on our website you will be emailed an acknowledgement from either ourselves and/or from Paypal if that is the method you used to make the payment. Upon every successful purchase all buyers will receive an email confirmation about their purchase either from Paypal or from us. We do not provide any confirmation when orders are dispatched, however customers will be contacted if for any reason we were not be able to dispatch their order. So if you have not heard from us after your purchase, it means your order has been dispatched. We take all reasonable care to ensure all orders are sent as stated on our Orders & Returns page.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'confirm' button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from any of the following

  • The product being ordered is out of stock.
  • Our inability to obtain authorisation of the payment made by you.
  • Identification of an error made within the product information, including price, promotion, etc.

If there are any problems with your order we shall contact you as soon as we can. Sometimes, a problem may not be evident until we are actually packing your order, in which case you shall be contacted and your order may be delayed.

Postal policy

All orders will be processed and posted to the address supplied by you. We do not take responsibility for incorrect address details being submitted by the customer. As we are an online based store only, it is inevitable that, on occasion, parcels will be mishandled by the Postal Company. This is beyond our control. Lost or severely delayed parcels will only be reimbursed or resent upon our receiving reimbursement from the Postal Company as we do not claim liability for mistakes made on their part. After we submit your claim form for you, we are unable to take further action until the postal company approve that Claim for reimbursement. Claims forms may only be submitted after the time period fixed by the Postal Company, which is 15 working days within the UK and one month for out-of-UK destination parcels.

Any international orders that are delayed will need to go through a further waiting period of 4-6 weeks before we can take further action, in order to wait for the parcel to be returned to us through the International postal system. This is out of our control and dependent on the Royal Mail.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

For all non-UK orders, our prices do not include 'Custom Charge'. It is rare but possible for Customs to open parcels and charge 'Customs Charges' to the customer. If these are not paid and the parcel is returned and received by us, you may request a refund minus the original postage cost. If you wish for us to resend any parcels that have been returned to us by the Postal system or by Customs, postage charges are payable again by the customer. We do not take any liability for the procedures put in place or the actions taken by Customs.

Returns and refunds

Customers may return items that are unworn, unused, in original packing for a full refund. If any item is returned with signs of being worn beyond trying it on once, i.e. aroma, hair, etc., the item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.

Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.

Refunds or exchanges will be carried out as soon as possible; however, timings for refunds may vary depending on the time of year and our workload. As a rough estimate, refunds may take anywhere between 3-14 days to be carried out. Occasionally, delays may be caused by Finance providers, for which we do not take responsibility. Refunds will only be made to the account from which the purchase was made.

Faulty items will be eligible for an exchange or refund, postage cost incurred by customer to send the item/s back to us will be eligible for credit as well if the item is returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage. For faulty items sent back for a refund, postage will not be reimbursed.

Refund will be processed in 2 working days however it may take up to 10 working days during busy season or under exceptional circumstances.

Special offers

Check our website for regular updates on special offers or subscribe to our newsletter.

Free shipping for UK orders over £40 will only apply for specific orders totalling the value of £40 or over. If any item/s from that order is returned and the total value of the order decreases below the threshold, postage cost will be deducted to any refunds owed on that order.

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