Orders and Returns

Al-Madina Hijabs Ltd aims to dispatch all orders the same/next working day, however in busy circumstances it may take up to 2 working days for orders to be dispatched. If for any reason we are unable to dispatch your order we will drop you an email which would explain circumstances for not dispatching your order on time - if you do not receive an email, it means that your order has been dispatched.

To request a return, please send us an email at info@al-madinahijabs.com. To see the status of your orders or returns, please use this orders and returns info page.

Please note that weekends and public holidays are excluded.

Estimated delivery days and charges:

Destination

Delivery Days

Delivery Charge

Express service

Free Delivery

Within UK

1-4 working days

GBP 2.99

GBP 5.99

Over GBP 40.00

Within Europe

5-7 Working days

GBP 6.99

N/A

N/A

Rest of the world

7-10 working days

GBP 6.99

N/A

N/A


Above charges cover cost of packing as well.

If you require more specific information or if you would like to make any specific delivery arrangements, please contact us on info@al-madinahijabs.com.


Delays/Lost in Post
In rare circumstances it could take longer for your parcel to get delivered; this is completely dependent on peak and off peak season of the year - Al-Madina Hijabs holds no control over this and delivery days stated above is just an estimate provided by Royal Mail UK.

It is quite rare for a parcel to go lost in post but Al-Madina Hijabs holds no control over it. If you have concerns about you parcel for any reason, please contact us at info@al-madinahijabs.com with your full name, date of order and order details. All orders are insured for their purchase value but Royal Mail does not investigate until 15 days of dispatch for UK orders and 30 working days for rest of the world orders.

We are required to submit claim with your details to seek reimbursement for the price of parcel. Until claim is successfully completed and we have received funds, no further actions will be taken.

Customs- Non UK deliveries
Every country have their own custom procedures which we have no control over and delays in international deliveries may occur by custom holding packages. Delivery days for all non UK orders stated above are excluding custom holding days. There may be occasions when custom will open parcel for inspection for any reason or custom tax will be charged on orders; although it’s quite rare but product cost and delivery charges does not include custom tax hence it should be paid by the buyer. Yet again Al-Madina Hijabs holds no control over these events.

If a parcel is returned to us because of non-payment of custom tax then a refund will be made excluding delivery charge or else the buyer will have to pay delivery charge again to get their parcel posted again.


Returns and refunds
Customers may return items that are unworn, unused, and in original packing for a full refund excluding delivery charge, within 7 days of receiving the items. If any item is returned with signs of being worn beyond trying it on once, i.e. aroma, hair, etc., the item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.

Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.

Refunds or exchanges will be carried out as soon as possible; however, timings for refunds may vary depending on the time of year and our workload. As a rough estimate, refunds may take anywhere between 3-14 days to be carried out. Occasionally, delays may be caused by Finance providers, for which we do not take responsibility. Refunds will only be made to the account from which the purchase was made.

Faulty items will be eligible for an exchange or refund, postage cost incurred by customer to send the item/s back to us will be eligible for credit as well if the item is returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage. For faulty items sent back for a refund, postage will not be reimbursed.

Refund will be processed in 2 working days however it may take up to 10 working days during busy season or under exceptional circumstances.

Sale items are non-refundable.

If you have any questions regarding orders and returns, please contact us at info@al-madinahijabs.com and will be happy to assist.

© 2013-2017 Al-Madina Hijabs. All Rights Reserved.